Refund policy
We want you to be happy with your purchase. This policy applies in addition to your rights under the Consumer Protection Act, 68 of 2008 (CPA).
Change of mind
- You may return an unopened, unused product in its original, undamaged packaging within 7 days of delivery for a refund or exchange.
- For hygiene and safety reasons, we cannot accept returns of opened or used supplements, tinctures, oils, oral care products, or any item with a broken safety seal, unless the product is faulty.
- Proof of purchase (order number or receipt) is required for all returns.
- Return shipping costs for change-of-mind returns are the customer's responsibility, unless we made an error with your order.
Faulty, damaged or incorrect items
- If you receive a product that is damaged, defective, expired, or not what you ordered, contact us within 7 days of delivery with photos of the item and packaging.
- We will replace the item, issue a full refund, or provide store credit, at your choice, at no cost to you, in line with section 56 of the CPA.
How to request a return
- Email online@organicheart.co.za with your order number and reason for return.
- We'll confirm whether to send the item back or dispose of it.
- Once approved, refunds are processed to your original payment method within 7–10 business days.
Non-returnable items
- Opened supplements, liquids, oils and oral care products (unless faulty)
- Sale or clearance items marked as final sale
- Gift cards
Health and safety note
As a naturopath-led wellness retailer, we take product safety seriously. If a product causes an adverse reaction, stop use immediately, consult a healthcare practitioner, and contact us so we can assist and, where appropriate, report the issue to the supplier or regulator.