Privacy policy

Organic Heart Health & Wellness ("we", "us") is committed to protecting your personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information we collect

  • Contact details: name, email, phone number, delivery and billing address
  • Order history and purchase details
  • Payment information (processed securely by our payment provider — we do not store full card details)
  • Health-related preferences you choose to share with us (e.g. when asking for product advice), only with your consent
  • Website usage data (cookies, browsing behaviour) for site functionality and analytics

Why we collect it

  • To process and deliver your orders
  • To respond to enquiries and provide product/practitioner guidance you request
  • To send order updates and, where you've opted in, marketing communications
  • To improve our website and product range
  • To comply with legal, tax and accounting obligations

How we protect it
We use appropriate technical and organisational measures to keep your information secure, and only share it with third parties who need it to fulfil your order (e.g. couriers, payment processors) or as required by law. We do not sell your personal information.

Your rights under POPIA
You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to processing, including for direct marketing
  • Withdraw consent at any time (e.g. unsubscribe from marketing emails)
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed

Contact our Information Officer
To exercise any of these rights or ask questions about this policy, contact Nicolette at shop@organicheart.co.za.

Retention
We retain personal information only as long as necessary for the purposes above or as required by law (e.g. financial records).

Cookies
Our site uses cookies to remember your cart, preferences and to understand site usage. You can control cookies through your browser settings.